General Frequently Asked Questions

How to Place an Order:

How to Print Delivery Labels:

How to Place a Packaging Request:

How to Cancel an Order:

How to View a Signature:

How to View a Pickup or Drop off ETA:

Delivery Radius:

Shipping Service Level

How to Place a Shipping Order:

When to contact ScriptDrop regarding shipping issues:

Carrier Specific (USPS, UPS, and FedEx) Questions / Shipping Packaging Materials:

Shipping Error Messages:

What if a shipped package goes missing?

Service Level Definitions:

Same Day:

On-Demand:

If further assistance is needed, please fill out a support form at ScriptDrop.Co/Support